Questions & Answers

Here are some questions and answers which our customers have had before and our responses;

Our products are handmade with love from our production warehouse in Gaborone, Botswana. The products are packaged by our superhero Team from our hearts to you.

Organic Naturals Skincare products are manufactured for all skin types. Our Skin Specialists and Customisation Guide will recommend a customised regimen for you based on whether you have dry, combination or oily skin. Organic Naturals Skincare products also specifically address the unique skin challenged experienced by those who living in the harsh African climate. Our key unique formulations are a hormonal acne.

This will depend on the type of skin and challenges you have and will vary from user to user. Many users notice a difference the first time they use the products with skin feeling clean, smooth, hydrated and radiant. With consistent and long-term use of a customised regimen, users report that their skin feels healthier, more rejuvenated, visibly radiant and more even toned.

We are forever against animal testing and believe in pro cruel free cosmetics!

Every single raw material at ONS is backed extensive research and development and we use only quality raw materials that have been tested and have proven safety with a material data sheet.

No, we strongly recommend you wait for your skin to build a skin barrier that will be strong enough. We advise that you wait for a period of six months before using any products outside your prescription.

We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.
The application of SPF Protection daily is especially important during the pregnancy and nursing period as your hormones released by the body during this period significantly increase your chances of developing hyperpigmentation in the form of melasma which is also called the mask of pregnancy.

This is a very complex question. There is a difference between skin purging and a breakout as a result of an irritation from a new skin product. Purging is a sign that the product is working and you should continue with the treatment as prescribed. After a few weeks of purging, your skin and acne will have noticeably improved. Breaking out is when your skin is reacting because it is sensitive to something in the new product. Skin Purging happens where you frequently break out and Breakout happens in a new area where you don’t break out.

Wearing sunscreen is one of the best and easiest ways to protect your skin's appearance and health at any age. Used regularly, sunscreen helps prevent sunburn, skin cancer and premature aging.

This varies per personalised skincare routine, if you are confused, speak to any of our Team Members on our Customer Care Line.

Currently we only ship Worldwide through our Organic Naturals Skincare e-commerce platform.

Organic Naturals Skincare is a black female start-up focused on solving acne and hyperpigmentation through nature inspired and science driven solutions to address the unmet needs of the African population.

If are interested in being a listed stockist of our high quality products, please contact info@organicnaturalsskincare.co.bw

If you have anymore questions, please send us an email through our contact form here or use this email to reach us: info@organicnaturalsskincare.co.bw